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1. How much are the shipping costs?

  • UK - £9.50
  • IRL - £19.80 (Approx) please call
  • Europe -please call
  • Rest of World – please call.

2. How Long Will It Take For My Parcel To Arrive, once shipped?

  • United Kingdom – Next business day
  • The Republic Of Ireland - 2  business  days
  • Europe - 5-7 business days

3. Are my details safe when ordering online?

Yes our website is 100% safe! We are secured by COMODO SSL. Our website is hosted on a secure server and is PCI compliant. We are also fully verified by PayPal. All orders online are treated with 100% confidentiality. No credit card information is stored, and is not accessible to anyone apart from our accounts department.

Please note, we do a full security check when ordering to make sure that your order is genuine and authorized by yourself.

4. Can you send me a catalogue?

Our website is the main catalogue. We update our site more than another online retailer. We set the Fashion trends.
Check our website regularly for the latest product ranges online.

5. Can I get a discount?

All our prices are already discounted.  If you are a Trader and are buying to sell you can register as a wholesale user.

6. Can I buy large quantities?

Yes! We can provide large quantities of any single color in any design displayed on our website. please email us to give us an idea of what you require. We will then email or contact you with more information and prices.

7. Do you supply samples?

 We supply colour swatches.

 Samples are made up to your specifications and are charged at £8.50 each, please note this can take approx 2 weeks.

8. What are the measurements of your products?

Our approximate guidelines for measurements are below:

  • Satin/Duchess Satin/Cotton/Velvet/Linen/Corduroy cuppels size medium - 19.5cm
  • Satin/Duchess Satin/Cotton/Velvet/Linen/Corduroy cuppels size small -  17cm
  • Suede/ Suede Delux cuppels size medium - 16cm
  • Suede/ Suede Delux cuppels size small - 14.5cm
  • Suede/ Suede Delux cuppels size extra small - 12cm good for page boys
  • Suede/ Suede Delux cuppels size large - 18cm

Please be sure to look at the product description when purchasing your product.

9. Why can I not get through to anyone on the phone?

If you get through to our answering message it is most likely we are busy with other clients. You can leave your FULL name and telephone number and we will get back to you. Alternatively you can email your enquiry to 

 10. How do I place my order?

Please select the items you like and add them to your shopping cart. make sure to write in the comment box how you would like the personalisation printed (1st line, names 2nd, line date...) Once you have done this, click on proceed to checkout. This will then allow you to enter your billing and shipping information. Enter all the necessary details and then check out. If you have any problems don’t hesitate to call us and we will be able to guide you to place the order over the phone.

11. Why is there a express delivery charge?

We need 6 weeks to function date for your order to be processed. If you placed the order 4 weeks or less to your function, the website will automatically add the express rush charge.

12. What payments do you accept?

We accept all major credit cards:

  • Visa
  • Visa Debit
  • Visa Electron
  • MasterCard
  • Discover
  • Maestro UK
  • Solo UK

We also accept PayPal & Bank Transfers (send us your order by e-mail, we can then send you our bank details)

 13. What are your opening times?

Monday – Thursday  10:00am – 5:00pm (GMT)

Friday- call us

Saturday closed

Sundays - call us

You can order online 24 hours 6 days a week.

14. Can I cancel my order?

You are able to cancel your order as long as production hasn't been started.

If you placed your order online the paypal charge will be deducted from your refund.

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